Frequently Asked Questions
Our Top 3 Most Common Asked Questions About Our Services.
I’m planning to be away during the winter. Can Shovel Squad clear my snow while I’m gone?
Shovel Squad operates as an on-demand service. To arrange snow clearing, log in to your account at ShovelSquad.ca, place an order, and complete the payment. Once your order is confirmed, our team will clear your property within the requested timeframe. You can manage this entirely online from any internet-enabled device.
To speed up your first service, plan ahead by getting a preliminary quote and using the “re-book” option when needed. This ensures we’re familiar with your property and makes future bookings faster and easier.
What do I get with Shovel Squad Premium?
With Shovel Squad Premium, you receive:
- Priority Service: Faster service windows at no additional cost.
- 10% Discount: On all orders, up to $100.
- Surge Pricing Exclusion: Avoid peak winter event surcharges.
- Flexible Payments: Monthly or annual options.
- Monthly $5 Credit: Added to your account.
- $50 Annual Credit: Received upon signing up for the annual membership.
Cost: $18.99 per month or $129.99 annually. Premium ensures hassle-free, affordable winter care with significant savings. Visit shovelsquad.ca/premium to sign up.
Do you apply salt after shoveling?
Yes, we apply environmentally friendly de-icing agents after clearing the snow.

More Questions.
Do you have flat-rate pricing?
Not at this time. For business, strata, or industrial properties, please visit our sister company at snowqueen.co/quote to request a quote.
How do you determine the cost of service?
Our pricing depends on several factors:
- Square Footage: The size of the area to be cleared.
- Priority Window: The timeframe you select for service — priority, next day, or availability-based.
- Conditions:
- Snow Amount: For example, 1–3 inches or 4–6 inches.
- Snow Type: Fresh snow or compacted from foot or vehicle traffic.
- Ice Accumulation: Rain that has frozen or snow with an underlying layer of ice.
These factors determine how long the job will take and how many team members are needed. To save on future orders, visit shovelsquad.ca/premium for more information.
Will you clear snow from street parking in front of my house?
No, Shovel Squad focuses on privately owned areas. City-owned areas, such as street parking and alleys, are typically managed by local government.
What if someone slips after you’ve cleared the snow? Are you liable?
Shovel Squad is not liable for slip-and-fall accidents or injuries that occur after our services are completed. While we take every effort to de-ice and clear the area thoroughly, slippery conditions may still exist. It is the client’s responsibility to ensure ongoing safety. For more information, please review our Terms of Service.
Can I book with my neighbors to get a discount?
Yes! Shovel Squad offers a Neighborhood Discount for three or more neighbors who book simultaneously. To qualify, have your neighbors create accounts and verify their email addresses. Once all accounts are active, email us at contact@shovelsquad.ca, and we’ll send each of you a discount code.
Is the Monthly Premium subscription auto-renewed?
Yes, the monthly subscription automatically renews on your billing date until canceled.
How do I re-book an order?
Re-booking is easy! Go to the “My Orders” section of your account, find your previous order, and click “Re-book.” Your property details will be retained; just update the current conditions before submitting. Once validated, we’ll send the order for payment before dispatching our team.
Do you use equipment or just shovels?
For residential properties, we primarily use shovels, though snow blowers may be used if necessary. Larger properties may require specialized equipment based on their size and requirements.
Why must I book online? Can’t you provide a quote over the phone?
Booking online allows us to collect all necessary details about your property and preferences to provide the most accurate quote. Our system also requires an online submission to create a customer account and process orders efficiently.
Can I book orders for multiple properties?
Yes, you can book services for multiple properties. Each property requires a separate order and payment.
How long does it take for someone to clear the snow after booking?
During booking, you can select a preferred service window. While we strive to meet your timeframe, external factors like weather may cause delays. If you have questions, contact us at contact@shovelsquad.ca with your order number.
How long does it take to clear snow once the crew arrives?
The time depends on the property size and snow conditions. Significant snow or ice accumulation takes longer to clear than a small amount of fresh snow. Our team works efficiently to provide timely service.
What payment methods do you accept?
We accept Visa, Mastercard and American Express.
Do you shovel around parked cars?
Yes, we shovel around parked cars, leaving about three feet of clearance. However, we are not responsible for any damage to vehicles. We recommend moving cars if possible.
Do you clear small pathways without clearing the entire driveway?
No, we do not offer partial clearing of driveways or small pathways, as this may lead to snow falling back into cleared areas or confusion for our team. Exceptions might be made for permanently parked objects, such as boats or RVs.
Can you guarantee snow clearing before a specific time?
While we strive to meet your schedule, we cannot guarantee service by a specific time due to unpredictable conditions. A proof of action letter is provided with your paid order for record-keeping.
What are your business hours?
Our office is open daily from 9 am to 6 pm. Ground crews are available 24/7 during snow events.
Do I need a Shovel Squad account to get a quote?
Yes, an account is required to use Shovel Squad services. For assistance, email us at contact@shovelsquad.ca or call (604) 330-2168.
Can I book my service in advance of a snowstorm?
No, we do not accept pre-storm bookings. Orders placed without snow on the ground will be canceled after a preliminary quote is issued.
What cities do you provide service in?
We serve the following cities:
- Vancouver
- North Vancouver
- West Vancouver
- Anmore
- Port Coquitlam
- Coquitlam
- Port Moody
- Pitt Meadows
- Maple Ridge
- Burnaby
- Surrey
- White Rock
- Langley
- Richmond
- Delta
Enter your address and postal code in our booking system to confirm service availability.
Do you provide services to businesses?
Yes, Shovel Squad offers on-demand winter management services for businesses and strata properties. To get a quote, submit your property details online.
Can I fully automate bookings for every snow event?
Not yet, but you can use our easy re-booking process.
Can I edit or cancel my booking?
You can cancel before dispatch for a 5% fee. For edits, call us at (604) 330-2168.
Can I book just a salting visit?
Not currently, but we’re exploring new service options. Stay updated by creating a Shovel Squad account.
Can I book on behalf of a friend or family member?
Yes, but if they wish to book later, their service area must be redrawn and confirmed under their own account.
Why is the minimum order cost $175?
The minimum order amount ensures that our base operational costs and product expenses are covered. This allows us to maintain efficiency and provide reliable service.
Should I order Shovel Squad services right away or wait?
We recommend placing your order as soon as the snowfall stops and you’re ready for snow to be cleared.
If you place an order before snowfall begins, it will be treated as a preliminary quote and canceled. You will not have the option to pay in advance.
Ordering promptly helps prevent ice buildup caused by rain or melting/freezing cycles, which can increase snow clearing costs due to additional labor and de-icing products required. Acting quickly ensures a more efficient and cost-effective service.
What happens to my unused Premium Member Credits if I cancel?
As a Shovel Squad Premium Member, you earn credits each month as a membership perk. If you cancel your membership, any unused credits will be forfeited.
We recommend using your credits before canceling to maximize your benefits!
Can I redeem my Shovel Squad credits for cash?
Shovel Squad credits have no cash value and cannot be exchanged for money.