Shovel Squad Winter Services Privacy Policy
Last updated: November 26, 2025
This website and our services collect some Personal Data from its Users.
This document can be printed for reference using the print command in any browser.
Company and Data Controller
Shovel Squad
2104 – 1225 Kingsway Avenue, Port Coquitlam, British Columbia, Canada
Company contact email (Privacy Officer): contact@shovelsquad.ca
Types of Data collected
Among the types of Personal Data that this Website and our services collect, by itself or through third parties, there are:
First name, last name (or full name), phone number, email address, service address (including driveway notes and access instructions), payment information, transaction and subscription history, photographs of the serviced property (before/after), communication records, and usage data.
Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy.
Personal Data may be freely provided by the User (e.g., when creating an account or booking a service), or collected automatically when using this Website or our services.
All Data requested is mandatory to provide Winter Services (snow removal and de-icing). Failure to provide this Data may impact our ability to deliver the requested service.
Mode and Place of Processing the Data
Methods of Processing
The Company takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.
Data processing is carried out using computers and/or IT-enabled tools, following organizational procedures strictly related to the purposes indicated.
In addition to the Company, the Data may be accessible to employees, subcontractors, customer service staff, and external parties (such as Stripe, HubSpot, QuickBooks, and IT providers) who are subject to confidentiality obligations or appointed as Data Processors.
Place
The Data is processed at the Company’s operating offices in Port Coquitlam, British Columbia and in any other places where the parties involved in the processing are located (including the United States via our third-party providers – HubSpot, Stripe, QuickBooks, and our proprietary dispatch software).
Retention time
Personal Data shall be processed and stored for as long as required for the purposes listed below and may be retained longer due to applicable legal obligations (e.g., 7 years for tax and financial records) or based on the User’s consent.
The purposes of processing
The Data is collected to enable us to:
- Provide On-Demand Snow Removal and De-Icing, Automatic Salting Subscriptions, and Premium Membership services
- Create and manage User accounts
- Schedule and dispatch crews/subcontractors
- Process payments and subscriptions
- Communicate service updates, invoices, and before/after photos
- Send promotional/marketing emails (with unsubscribe option)
- Improve our services and conduct internal training
- Comply with legal obligations and protect our rights
Detailed information on the processing of Personal Data
Personal Data is collected for the following purposes and using the following services:
Contacting the User / Account creation / Booking
By creating an account or booking a service, the User authorizes the use of their Data to provide the service.
Personal Data processed: full name; phone number; email address; service address; payment information; subscription preferences.
Payment processing
Stripe (Stripe, Inc.)
Stripe processes payments and recurring billing for on-demand services, Automatic Salting, and Premium Membership.
Personal Data processed: payment information, name, email, billing address.
Place of processing: United States – Privacy Policy: https://stripe.com/privacy
Customer relationship management & email
HubSpot (HubSpot, Inc.)
HubSpot is used for customer records, service communications, and marketing emails.
Personal Data processed: name; email; phone; service address; communication history.
Place of processing: United States – Privacy Policy: https://legal.hubspot.com/privacy-policy
Invoicing (business clients)
QuickBooks (Intuit Inc.)
Used for invoicing and EFT setup for commercial clients.
Personal Data processed: name; email; billing address; payment details.
Place of processing: United States – Privacy Policy: https://quickbooks.intuit.com/ca/privacy/
Before & After Photographs
Taken by our crews during service visits for quality assurance, legal protection and internal training only. These photos are stored securely and are never published or shared publicly without explicit consent.
Usage Data & Trackers
Information collected automatically through this Website may include IP addresses, browser type, pages visited, time spent on pages, and other diagnostic data for security and performance purposes
Analytics
The services contained in this section enable the Company to monitor and analyze web traffic and can be used to keep track of User behavior.
Google Analytics (Universal Analytics) (Google LLC)
Google Analytics (Universal Analytics) is a web analysis service provided by Google LLC (“Google”). Google utilizes the Data collected to track and examine the use of this Website, to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualize and personalize the ads of its own advertising network. In order to understand Google’s use of Data, consult Google’s partner policy.
Personal Data processed: Tracker; Usage Data.
Place of processing: United States – Privacy Policy – Opt Out.
Remarketing and behavioral targeting
This type of service allows this Website and its partners to inform, optimize and serve advertising based on past use of this Website by the User.
This activity is facilitated by tracking Usage Data and by using Trackers to collect information which is then transferred to the partners that manage the remarketing and behavioral targeting activity.
Some services offer a remarketing option based on email address lists.
In addition to any opt-out feature provided by any of the services below, Users may opt out by visiting the Network Advertising Initiative opt-out page.
Users may also opt-out of certain advertising features through applicable device settings, such as the device advertising settings for mobile phones or ads settings in general.
Facebook Remarketing (Facebook, Inc.)
Facebook Remarketing is a remarketing and behavioral targeting service provided by Facebook, Inc. that connects the activity of this Website with the Facebook advertising network.
Personal Data processed: Tracker; Usage Data.
Place of processing: United States – Privacy Policy – Opt Out.
Tag Management
This type of service helps the Company to manage the tags or scripts needed on this Website in a centralized fashion.
This results in the Users’ Data flowing through these services, potentially resulting in the retention of this Data.
Google Tag Manager (Google LLC)
Google Tag Manager is a tag management service provided by Google LLC.
Personal Data processed: Usage Data.
Place of processing: United States – Privacy Policy.
Interaction with external social networks and platforms
This type of service allows interaction with social networks or other external platforms directly from the pages of this Website.
The interaction and information obtained through this Website are always subject to the User’s privacy settings for each social network.
This type of service might still collect traffic data for the pages where the service is installed, even when Users do not use it.
It is recommended to log out from the respective services in order to make sure that the processed data on this Website isn’t being connected back to the User’s profile.
Facebook Like button and social widgets (Facebook, Inc.)
The Facebook Like button and social widgets are services allowing interaction with the Facebook social network provided by Facebook, Inc.
Personal Data processed: Tracker; Usage Data.
Place of processing: United States – Privacy Policy.
Contacting the User
Contact form (this Website)
By filling in the contact form with their Data, the User authorizes this Website to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form’s header.
Personal Data processed: address; email address; first name; last name; phone number; various types of Data.
Sharing of Data
We share Personal Data only with:
- Employees and subcontractors (address and service instructions only)
- Stripe, HubSpot, and QuickBooks (as described above)
- Professional advisors (accountants, lawyers, insurers) when required
- Law enforcement or authorities when legally required
We do not sell Personal Data.
Marketing communications
Users may receive promotional emails. Every marketing email includes an unsubscribe link (in compliance with Canada’s Anti-Spam Legislation – CASL). Users can opt out at any time.
The rights of Users under BC PIPA and PIPEDA
You have the right to:
- Access your Personal Data
- Correct inaccurate information
- Withdraw consent (where applicable)
- Request deletion of your Data (subject to legal retention requirements)
- File a complaint with the Office of the Information and Privacy Commissioner for British Columbia or the Office of the Privacy Commissioner of Canada
To exercise these rights, contact contact@shovelsquad.ca. We will respond within 30 days free of charge.
Children’s Privacy
Our services are not directed to children under 14. We do not knowingly collect Personal Data from children under 14.
Changes to this privacy policy
The Company reserves the right to make changes at any time by posting the new version on this page with an updated “Last updated” date. Material changes will be notified via email where required.
Contact the Privacy Officer
Privacy Officer
Shovel Squad Winter Services
2104 – 1225 Kingsway Avenue
Port Coquitlam, British Columbia, Canada
Email: contact@shovelsquad.ca
Legal information
This privacy policy is governed by the laws of British Columbia and Canada. It relates solely to shovelsquad.ca and the services provided by Shovel Squad Winter Services.
Latest update: November 26, 2025