Terms and conditions were last updated November 2nd, 2025.
Shovel Squad Winter Services Terms & Conditions
These Terms and Conditions apply to all Clients, Business Clients, property owners, representatives or any individual (hereinafter referred to as the “Client”) requesting services from Shovel Squad Winter Services (“the Company”) for Winter Services (“Winter Services”).
Preamble
- The Company is a duly incorporated company in the Province of British Columbia.
- The Company’s primary businesses are in the provision and coordination of Winter Services (“Winter Services”) to residential, strata and commercial properties (“Properties”).
- The Client wishes to engage the Company to provide Winter Services.
- The Winter Services that are provided are requested by the Client and are provided On-Demand.
Definitions
“Winter Services” : A range of activities and services that mitigate the hazards of winter weather conditions. This includes and is not limited to: Snow removal, snow clearing, de-icing application or ice removal.
“De-Icer” : De-icer which is a chemical and/or mineral composition of any, all, or any combination of, and not limited to: Sodium Chloride, Magnesium Chloride, Calcium Magnesium Acetate, Calcium Chloride, PG-99 Solution, Potassium Chloride, Urea, Potassium Formate.
“Aerial” : A visual image of the Property created by using internal proprietary software which identifies the service area in order to define the agreed-upon service area where Winter Services are to be performed.
“Project Cost“ : The cost billed to the Client for Winter Services that exceed the agreed upon regular service parameters and result in an increase in the cost of delivering the Winter Services. These require any of the following and not limited to, additional service time, additional travel time, additional De-icer application, specialized equipment, specialized products.
“Business Client” : A Corporation, Strata, Business, or any entity that operates a property other than an individual ownership residential home. This includes property owners, property management companies, business owners, or other authorized representatives or persons who are responsible for authorizing the dispatch and payment for Winter Services.
“Residential Client” : A privately owned residential home owner, assigned representative or agent of a residential property, such as, but not limited to, single family residential dwelling, multiple unit family residential dwelling, such as a duplex or individual townhouse strata unit.
“Visitors” : Any person who is physically on the Property including and not limited to a guest, worker, delivery driver, postal carrier or any other person who has a reason to be on the property.
“Service Price” : An assigned total cost which is based on, and not limited to the use of the “Aerial”, combined with the use of the following criteria: amount of snow accumulation, ice buildup, snow conditions, general winter conditions and amount of compact snow. This may also include “Surge Pricing”.
“Entry Device” : An electronic fob which is a small electronic device used to control access to a secure area on a Property, keypad code, physical key, or any sort of item or mechanism that is used to enter or gain access to the Client’s property in order to perform Winter Services.
“Secured Lock-Box” : A small unit mounted on a door or area on the Property, containing spare keys or fob and is accessible via a secure code.
“Crew/s” : A person who works for the Company as an Employee or a Sub-Contractor of the Company.
“On-Demand” : A Winter Services request to order Winter Services. This request is made by the Client to the Company and includes payment being complete. This is for a singular service event of Winter Services and does not imply continued service after the singular service has been completed.
“Surge Pricing” : A temporary increase to the Service Price due to high demand, limited availability of crew and/or equipment, during heavy snowfalls or peak service request times. Surge Pricing is a fixed multiplier which is calculated dynamically and will be clearly displayed to the Client prior to payment.
“Automatic Salting Route” : A proactive application of De-Icing materials applied by the Company to the Client’s Aerial while providing Winter Services. This is a pre-scheduled service in which the Company Dispatches Crews to the Property in the case of a forecasted or unforecasted freezing event without requiring a Client request or payment confirmation.
“Skip Visit” : When the Crew determines that there is sufficient De-Icer on the Property and that no further application of De-Icing product is needed during an Automatic Salt Route visit.
“Property” : Refers to the real estate, land, driveways, walkways, staircases, or any other physical premises owned, leased, or controlled by the Client, where the Company is requested to perform Winter Services.
“Subscription” : An automatic recurring charge to the Client’s credit card or other designated payment method, as authorized and requested by the Client, for ongoing access to Automatic Salting Route(s), Premium Membership, or other specified recurring services provided by the Company. Subscriptions continue until canceled by the Client in accordance with the cancellation provisions outlined in these Terms of Service.
“Premium Membership” : A Subscription plan offered by the Company that provides Clients with benefits in exchange for a monthly paid subscription.
“Service Window” : The Company offers three service-window tiers, each with target response times and associated surcharges added to the base Service Price:
- Priority (target: within 12–24 hours): +25% surcharge
- Next Day (target: within 24–36 hours): +15% surcharge.
- Availability Based (target: within 36–48 hours): +0% surcharge.
This is an Agreement between the Residential Client or Business Client (hereinafter either will be referred to as a “Client”) and the Company, where there has been a Service Price generated through the website shovelsquad.ca, for On-Demand Winter Services for a Client’ property.
1. The Client agrees to pay the Company the Service Price or Project Cost which has been generated by calculating the total square footage of the Property by using the Aerial, snow and ice accumulation and property conditions that were gathered through the Company’s internal software and Client self-identified property conditions. This area will have been selected and approved virtually by both the Client and the Company prior to payment and services rendered.
2. Changes in weather conditions are considered to be unforeseen challenges and the Company assumes no liability for any personal injury in the case that hazardous conditions are present. This includes and is not limited to snow, freezing, ice formation, delays due to traffic conditions due to weather. The requested dispatch time is only a request and not guaranteed.
3. The Company will do its best to always source De-Icers, but cannot control product shortages due to natural disasters, inclement weather or supplier chain shortages. In the case of a product shortage, the Company will attempt to secure products from alternate sources and a price adjustment may be required. The Client agrees to pay any such adjustment. The Company will not be held responsible or liable for any damage or loss if there are no De-Icer Products available and hazardous winter conditions are present.
4. The Company will exercise reasonable care to avoid damages to the Property while Winter Services are being provided. This includes and is not limited to pavement, curbs, trees, shrubs, hardscapes, retaining walls, vehicles, gates, fences etc. The Company is not responsible for any:
a) Damage to landscaping caused by the piling of snow.
b) Damage to items that are snow-covered or not visible.
c) Damage caused by equipment to trees, shrubs, concrete.
d) Damage caused to pavement, sidewalks, pathways due to the use of salt or De-Icer.
5. The Client will report, in writing, to contact@shovelsquad.ca, any property damage caused by the Company within 48 hours, so that the Company can investigate. The Company will have no obligation to repair any damage and holds no liability for any property damage occurring from Winter Services being performed.
6. No response time is guaranteed regardless of the selected Service Window. Actual timing depends on crew availability, traffic, and safe travel conditions. Delays beyond the target window do not entitle the Client to a refund or surcharge reduction.
Specific to Automatic Salting Routes:
7. If the overnight temperature is forecasted to be minus one degree (-1 celsius) or colder, the Company will automatically dispatch Crews for the Automatic Salting Route and apply De-Icer to the Property as identified in the Aerial.
8. The Company will only apply De-icer to the areas which are included on the Aerial.
9. If the overnight temperature is forecasted to be zero degrees celsius (0.0) or warmer, the Company will monitor temperatures via the Company’s internal proprietary software while using Environment Canada weather stations such as YVR or Pitt Meadows. The Company reserves the right to use any other sources including and not limited to sensors, apps, or independent reporting sources.
10. If the temperature drops below zero degrees celsius (0.0) at any point overnight until 04:30 hours, the Company may opt to dispatch Crews to perform expedited Winter Services for De-Icer application.
11. If there has not been a temperature drop below zero degrees celsius (0.0) by 04:30 hours, the Company is not obligated to perform Winter Services for De-Icer application regardless of any drops in temperature that occur prior to 17:00 hours.
12. If the Client and the Company do not agree on the occurrence of a freezing temperature in any particular circumstance, the records of the Company’s internal records and internal weather data will be utilized and will be considered determinative.
13. If there are De-icer shortages and there are no De-icing materials available, the Company will not be held liable.
14. All De-icing applications are at the discretion of the Company.
15. De-icing service times fluctuate and may be provided at different times of the day and night for different reasons. These reasons include, but are not limited to: pre-storm, post snow clearing, freezing, arctic outflow, as well as certain weather anomalies that require extra servicing to mitigate liability. The decision as to when and how much product is to be applied is based on many factors including but not limited to: current conditions, ground temperature, current weather forecasts, future weather forecasts.
Specific to Snow Removal:
16. The Client is aware that shoveling, plowing or salting may not clear their property to bare pavements and that slippery conditions may prevail even after doing so. The Company assumes no responsibility for slip and fall accidents or vehicular accidents as a result of any remaining slippery conditions.
17. Depressed areas in pavement may accumulate snow that will not be removed as well as snow that has been packed down by vehicle or foot traffic.
18. The Company will not shovel, plow or sand/salt within 3 feet from any parked vehicles, equipment or other obstructions in parking lots, driveways or other areas being cleared. Please attempt to move obstructions and delineate prior to the commencement of our services. The Company will not be held responsible for any damage due to obstructions not being marked or moved.
Premium Membership:
19. Pricing is subject to change with 30 days’ prior notice to active subscribers via email notification. Continued use after the effective date of any price change constitutes acceptance.
20. Subscriptions are billed automatically on a recurring basis (monthly or annually, based on the chosen plan) to the Client’s designated payment method (credit card or other authorized method) until cancelled.
21. Failure to maintain valid payment information may result in immediate suspension of Premium Membership benefits without refund.
22. All payments are non-refundable except as expressly provided herein. No prorated refunds will be issued for partial months, unused Credits, or mid-cycle cancellations.
23. Credits are non-transferable, have no cash value, and may only be redeemed toward eligible Winter Services billed through the Company’s platform.
24. The Company may cancel or suspend Premium Membership at its sole discretion for reasons including, but not limited to, non-payment, violation of the Agreement, or abuse of benefits, with notice where feasible.
25. The $175 minimum Service Price applies to Premium Members. Credits may not reduce the bill below $175. Premium Members receive Priority Service at no surcharge but remain subject to the base minimum fee.
26. Premium Members receive free Priority Service (within 12–24 hours) at no additional cost. Service is targeted to begin within 12–24 hours of confirmed payment. No specific arrival time is guaranteed. Actual dispatch depends on crew availability, traffic, road conditions, and safe operational feasibility.
Payment Terms:
27. Payment is due before services are rendered. In the case that there is a reversal of charges on your credit card, the Client will be responsible for all costs of collection, including without limitation, court costs and reasonable attorney’s fees in the event that it becomes necessary for the Company to resort to legal measures to collect any amount owed under this agreement.
28. A 5% Goods and Services Tax (GST) will be added to all orders and services where applicable.
29. Premium Membership subscriptions are billed at $18.99/month or $129.99/year plus GST; credits ($5/month) are forfeited upon cancellation, and no refunds are issued for unused credits or partial months.
30. There is a 5% processing fee on any refunds made by either the Client or the Company, which will be deducted from the initial payment amount.
31. All On-Demand Winter Services are subject to the minimum Service Price of $175 plus applicable taxes, regardless of the calculated cost based on square footage, snow accumulation, or other factors. This minimum applies even if the actual service rendered would otherwise total less than $175.
General Clauses:
32. In the case that the Company is provided with an Entry Device, this is done solely for the Client’s convenience for the Company to gain access to perform Winter Services. Possession of such Entry Devices does not imply an ongoing or automatic obligation to perform Winter Services. The Client is still required to request and confirm service bookings via the booking system, and make full payment for each service as per our Terms of Service. The Company assumes no responsibility for unrequested or unscheduled services, even if we retain access to the property.
33. The Client agrees that the Company can store a Secured Lock-Box for the Entry Device on or near the Property for unimpeded access to the Property to perform Winter Services. Although the Company will make best efforts to keep the lock box secure, the client acknowledges that the Company is not responsible for the contents of the lockbox while it is on site, in our care, or any action resulting from having a lock box on site and the Client specifically waives any and all claims against the Company for damage or loss that may arise due to destruction of or theft from the lockbox or any theft that may occur on the property as a result of the lockbox.
34. For further clarity, the Company assumes no responsibility or liability in the event that the Secured Lock-Box is damaged, broken or stolen, which results in the loss of the Entry Device, and any resulting damages or losses due to this incident.
35. The Client agrees to waive any claim against and will hold the Company harmless for any liability or damage relating to third party negligence, slip and fall, injury, damages or death, excepting only gross negligence or wilful misconduct. This will apply to the Company, its owners, employees, contractors and affiliates.
36. If any provision or part of any provision in this agreement is void for any reason, it shall be severed without affecting the validity of the balance of the agreement.
37. These Terms of Service shall be governed by the laws of the Province of British Columbia.
38. In no circumstances will the Company be held responsible nor will the Company have any obligations with respect to any damage. The Client hereby specifically waives any claim against the Company for damages, costs or losses of any kind relating to damages to property.
39. The Client agrees to be responsible for and agrees to pay for any City Bylaw fines relating to noise or snow removal.
40. It is the Client’s responsibility to make the Company aware of any potential hazards or areas that require additional care.
41. The Client agrees that weather conditions may change rapidly and without notice. Some of these weather conditions may create dangerous conditions on the Properties and throughout the area. The Company will always use best practices and reasonable care to perform Winter Services, but the Company may not be able to dispatch crews safely in severe weather events.
42. Indemnification. The Client, and/or their Visitor(s) who visit the Property, shall indemnify, defend and hold harmless the Company, its owners, employees and subcontractors from and against any and all claims, damages, attorney’s fees, costs and expenses incurred as a result of any claim brought by the Client or any third party, arising out of any wrongdoing, negligence and/or breach of contract, or as a result of any Act of God, including but not limited to extraordinary weather conditions, that is related, in any manner whatsoever, to the premises or the Clients involvement with the premises or the services, including but not limited to personal injuries resulting from the slip and fall accidents.
43. Neither the Company nor the Client will make any negative, disparaging or critical remarks or comments, whether in writing, verbally or electronically, about the other, to any third party or person or on any social media outlet or webpage.
44. The Client agrees to the use of electronic communications for notifications of any changes or updates to this Agreement.
45. The Client agrees that the Company may, at its discretion, unilaterally implement changes to this Agreement and any such changes will be sent to the Client by electronic communications and will be added to this Agreement as an Addendum unless the Client objects in writing within 7 days of notification, any such Addendum will be in force and incorporated into this Agreement.
46. The Parties to this Agreement confirm that they have the authority to act on behalf of the Party they sign for and further confirm their authority to enter into this Agreement.
47. The Client agrees that an electronic signature is valid and binding for use in this agreement.
I have read and understand this document and agree to abide by the terms listed and hereby enter into contract with Shovel Squad Winter Services Inc. for the purposes listed above.