Our pricing depends on several factors:

• Square Footage: The size of the area to be cleared.
• Priority Window: The timeframe you select for service — priority, next day, or availability-based.
• Conditions:
• Snow Amount: For example, 1–3 inches or 4–6 inches.
• Snow Type: Fresh snow or compacted from foot or vehicle traffic.
• Ice Accumulation: Rain that has frozen or snow with an underlying layer of ice.

These factors determine how long the job will take and how many team members are needed. To save on future orders, visit shovelsquad.ca/premium for more information.

No, Shovel Squad focuses on privately owned areas. City-owned areas, such as street parking and alleys, are typically managed by local government.

Shovel Squad is not liable for slip-and-fall accidents or injuries that occur after our services are completed. While we take every effort to de-ice and clear the area thoroughly, slippery conditions may still exist. It is the client’s responsibility to ensure ongoing safety. For more information, please review our Terms of Service.

We’re happy to discuss neighbourhood discounts with you. Email contact@shovelsquad.ca.

Yes, Premium renews each season until you cancel.

Re-booking is easy! Go to the “My Orders” section of your account, find your previous order, and click “Re-book.” Your property details will be retained; just update the current conditions before submitting. Once validated, we’ll send the order for payment before dispatching our team.

For residential properties, we primarily use shovels, though snow blowers may be used if necessary. Larger properties may require specialized equipment based on their size and requirements.

Booking online allows us to collect all necessary details about your property and preferences to provide the most accurate quote. Our system also requires an online submission to create a customer account and process orders efficiently.

Automatic Salting and Backup Squad are set up by phone or email.

Yes, you can book services for multiple properties. Each property requires a separate order and payment.

During booking, you can select a preferred service window. While we strive to meet your timeframe, storm demand and weather may cause delays. If you have questions, contact us at contact@shovelsquad.ca with your order number.

The time depends on the property size and snow conditions. Significant snow or ice accumulation takes longer to clear than a small amount of fresh snow. Our team works efficiently to provide timely service.

We accept Visa, Mastercard and American Express. Businesses and stratas can request invoicing by emailing contact@shovelsquad.ca.

Yes, we shovel around parked cars, leaving about three feet of clearance. However, we are not responsible for any damage to vehicles. We recommend moving cars if possible.

No, we do not offer partial clearing of driveways or small pathways, as this may lead to snow falling back into cleared areas or confusion for our team. Exceptions might be made for permanently parked objects, such as boats or RVs.

While we strive to meet your schedule, we cannot guarantee service by a specific time due to unpredictable conditions. A proof of action letter is provided with your paid order for record-keeping.

Our office is open daily from 9 am to 6 pm. When there’s no snow in the forecast, we’re closed on weekends. During snow events, our crews work around the clock.

Yes, an account is required to use Shovel Squad services. For assistance, email us at contact@shovelsquad.ca or call (604) 330-2168.

For homes, no. Orders placed with no snow on the ground are treated as a preliminary quote and cancelled. Businesses and stratas can get a seasonal quote before winter, so they’re ready to book the moment it snows.

We serve the following cities:

• Vancouver
• North Vancouver
• West Vancouver
• Anmore
• Port Coquitlam
• Coquitlam
• Port Moody
• Pitt Meadows
• Maple Ridge
• Burnaby
• New Westminster
• Surrey
• White Rock
• Langley
• Richmond
• Delta

Enter your address and postal code in our booking system to confirm service availability.

Yes. Businesses and stratas get a seasonal quote before winter, then book snow removal and de-icing whenever they need it, with no season-long contract. Visit our Business & Strata page to get started.

Snow removal is on demand, so it’s booked after each snowfall, and re-booking takes just a few taps. For homes, Automatic Salting is fully automatic: we salt whenever ice is in the forecast, with no booking needed.

You can cancel before dispatch for a 5% fee. For edits, call us at (604) 330-2168.

Yes:

• Homes: Automatic Salting, starting at $49.99 per visit.
• Businesses and stratas: On-Demand De-Icing, available to Premium members by phone.
• Snow removal companies: salting through Backup Squad.

A salting service for homes. Once we’ve mapped your property, we come out and salt whenever ice is in the forecast, and you get an email when we arrive and when we finish. Prices start at $49.99 per visit, and we confirm yours before you’re signed up. Call (604) 330-2168 or email contact@shovelsquad.ca to sign up, or visit our Automatic Salting page.

Yes, that’s what Backup Squad is for. With annual Premium, we map and price up to 5 of your properties before the season, then you call us whenever you need backup for snow removal or salting. Visit shovelsquad.ca/backup-squad to learn more.

Yes, but if they wish to book later, their service area must be redrawn and confirmed under their own account.

The minimum order amount ensures that our base operational costs and product expenses are covered. This allows us to maintain efficiency and provide reliable service.

We recommend placing your order as soon as the snowfall stops and you’re ready for snow to be cleared.

If you place an order before snowfall begins, it will be treated as a preliminary quote and canceled. You will not have the option to pay in advance.

Ordering promptly helps prevent ice buildup caused by rain or melting/freezing cycles, which can increase snow clearing costs due to additional labor and de-icing products required. Acting quickly ensures a more efficient and cost-effective service.

As a Shovel Squad Premium Member, you earn credits each month as a membership perk. If you cancel your membership, any unused credits will be forfeited.

We recommend using your credits before canceling to maximize your benefits!

Shovel Squad credits have no cash value and cannot be exchanged for money.